The Sporty Team - SportyCare - VIP Support

SportyCare Platinum VIP support 

SportyCare offers additional training and support for your organisation on an ongoing basis. It also gives you access to our 0800 helpdesk freephone.

You simply let us know how many hours of SportyCare support you'd like, and for how long. For example, this could be as little as 4 hours per month for 6 months or it could be one full time equivalent (FTE) staff member. 

You'll then receive elevated status with our friendly Support, Training and Helpdesk teams, along with proactive support and regular check-ins. 

Think of it as the 'Koru Lounge' of support.​​​​​​​​​​​​​​

​​​​​​​SportyCare is recommended for organisations that are newly adopting Sporty services, as well as for organisations already using Sporty that have...

Changes in staff or volunteers 

The people within roles change over time. Sometimes it's not easy or possible for a previous administrator to fully train or induct a new person. SportyCare helps solve this.

Multiple administrators

If your organisation has more than one administrator, you may find people become specialists in their own area, so you can get caught short when a person is away unwell or on annual leave.

Multiple Sporty services

SuperCRM Member Manager, SKED competition management, TeamBuilder team entry system, Website builder, eNewsletters, online payments, and much more. 

Large or complex  competitions or events

When you are putting together your competitions or events, getting it right is important to hundreds or  even thousands of people.​ Let our team help you.

High customer focus

If it's important that your organisation provides a high level of service for your stakeholders and community, then SportyCare's expert assistance gives the confidence you need.

Need for training or a refresher

The Sporty platform is constantly evolving, with new features and functionality released every fortnight. A regular refresher or periodic training session ensures you're getting the most out of the service.​​​​​

To be clear, all Sporty clients that subscribe to paid services directly or through their governing organisation already qualify for Second Level Support are are able to email the Sporty support team at [email protected] or call 0800 777 876 during NZ office hours and enter your PIN to get expert assistance.

However, subscribing to SportyCare allows our teams to give an organisation extra time, support care and attention. SportyCare is a proactive support package designed to lift the capability of your organisation and take work away from you, potentially saving you hours of your own time.

Most governing organisations do not have the resources or systems to provide First Level Support (eg a Helpdesk) for their communities. SportyCare lets your organisation out-source this sort of function to the Sporty team.

Specialists from Sporty understand the platform inside and out - you may find it quicker and easier to ask an expert than work through a User Guide.

  • SportyCare is priced at $75 + GST per hour for a pre-agreed number of hours per month, normally invoiced quarterly or annually.

  • You can customise your SportyCare subscription based upon your organisation's needs (minimum of 2 hours per month for 3 months. Note that unused support hours do not carry forward to the next month).
  • SportyCare gives you peace of mind.

  • ​​​​​​​​​​​​​​Never feel awkward asking for support - know that you have a pre-agreed allocation for your organisation.

People within organisations change. Staff or volunteers may move on. This is where SportyCare comes in. Rest assured that whoever becomes involved in using your Sporty platform will have extra VIP support from our exceptional team.