RSC Complaints Policy And Procedure

Everyone involved in play, active recreation and sport joins with good intentions, and we are all expected to do our best to treat each other with respect and comply with our policies and rules. Despite this, problems sometimes arise.

Children and young people in particular must be cared for, treated with respect and their welfare placed at the centre of everything we do. Rolleston Softball Club knows everyone involved in the sport is here because of a shared passion for the game of softball, and care for the people involved.

When people involved in sport get into disagreements it can become a serious issue. Rolleston Softball Club is committed to supporting everyone, including committee members, players, coaches, officials, volunteers, whānau and supporters to participate in an environment that is respectful, safe, and fair.

The Rolleston Softball Club acknowledges it is important to everyone involved to respond quickly, fairly and thoughtfully to address issues. People are entitled to raise concerns or complaints and to have them addressed promptly and fairly. No one should be punished or victimised for raising a concern or a complaint in good faith. This policy is centred on equity, dignity, respect and maximising the potential of all people in the game of Softball.

The following principles should be kept in mind when applying it:

• Respect for the culture(s) of the people involved including having culturally appropriate processes to resolve complaints and restore relationships.
• Addressing problems informally and face to face, wherever possible.
• Treating others fairly, equally and in a way that keeps their self-respect and dignity intact.
• Maintaining relationships and keeping each other safe.

 For full verision please see contact [email protected]