CONCERNS & COMPLAINTS PROCESS
You can raise concerns and complaints with the college either verbally or in writing. This statement should be read alongside our Concerns and Complaints Policy and related policies available on SchoolDocs.
How to raise a concern or complaint
If a concern or complaint raised verbally cannot be resolved through discussion, the person who receives the information may make a written record of the discussion or ask that the concern or complaint be received in writing.
- Anyone who has a concern or complaint should raise it as soon as possible with an appropriate person at the kura. This is usually with a staff member who is directly involved (e.g. classroom teacher, teacher in charge of a programme). The person who receives the concern or complaint may refer the matter to a more appropriate staff member, which may include senior staff, the Principal, or the board.
- Serious matters can be raised directly with the Principal, who may escalate the matter to the board as required.
- A concern or complaint about the Principal should be raised with the presiding member.
- A concern or complaint about the presiding member should be raised with another board member.
If a person feels their concern or complaint has not been resolved after receiving a response, they may escalate the matter to the Principal or board.
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