Southern Netball Complaints Process

Team/Individual/Player/Parent Complaint

Complaints are, but not limited to:

Repeat Infringements, Misconduct, Bullying, verbal and or physical abuse on and/or off the court:

1          If a person/s or team has a complaint to make they must immediately seek the team manager of the team in question at end of the game to make notes and/or solve the areas of concern immediately with the complainant. Team Manager to report to Senior or Junor Co-Ordinator.

End of Complaint.

2.         If Step 1 was followed but the individual/team was not satisfied the complaint was listened to or dealt with, they need to advise their Co-Ordinator about their concerns within 48 hours of infringement.    Co-Ordinator must advise President.

End of Complaint

3.         If Step 1 and 2 has still not resolved the Complainant concerns, a direct letter to the President of the club to discuss with Committee.  President to discuss outcome direct with complainant or reply by letter.

Complaint by Committee Member

Please raise Concern direct with President or Vice President.   

Complaint Received by Mid Canterbury Netball

Letter to Southern Netball Club Secretary, Secretary to advise President.

President to discuss with Parties Concerned to formulate a reply.

Complaint Towards Umpiring

Please remember, Umpires are learning and are sometimes not confident in making decisions on court and need some guidance from MCN.  However, Netball should be played in a controlled safe environment for its enjoyment.  If there is a Safety concern or genuine concern, please ask your Captain to ask questions to the Umpire on how things can improve after the quarter concerned or after the game.  If no resolve, please direct your concern to your Coach and then they can direct to the Mid Canterbury Desk and speak to the Umpire Manager on the Day/Night.  They may want to enter details into a Complaints Book.  Please let your Junior/Senior Co-Ordinator know of your complaint.

PLEASE NOTE:  ALL matters discussed during committee meetings are held in confidence by all members of the committee.  If this is breached in any way the said member could be stepped down from their role/duties.