Complaints 

At Howick Pakuranga Netball Centre (HPNC), we are commited to providing a safe, inclusive and respectful environment for all participants. We encourage concerns to be raised promptly so they can be addressed fairly and appropriately. ​​​​​​​


Before You Submit a Complaint 

Where appropriate, we ecourage members to first attempt to resolver concerns directly with the person involved, their coach, manager or club delegate. Many issues can be resolved through respectful communication. 

If the matter cannot be resolved, or if it involved serious misconduct, abuse, harassment, child safety, discrimination, or health and safety concerns, please complete the complaint form below.

​​​​​​​Making a Complaint 

Please complete all required fields and provide as much factual information as possible, including:

  • Date, time and location of the incident 
  • Teams and individuals involved
  • A clear description of what occured
  • Any witnesses or supporting evidence (if available) 
  • The outcome you are seeking 

All complaints are treated confidentially and managed in accordance with HPNC's Complaints Policy and Code of Conduct. Information will only be shared with those involved in investigating and resolving the matter, while ensuring the principles of natural justice are followed. 

What Happens Next? 

Once your complaint has been received: 

  • You will receive an acknowledgement within 2 working days.
  • Your complaint will be reviewed and assessed.
  • Where required, further infomration may be requested.
  • The matter will be managed by the appropriate HPNC personnel or referred to the Executive or Judicial Committee where necessary. 

Knowingly providing false or misleading information may itself be considered a breach of the HPNC Code of Conduct. 

Thank you for helping us maintain a positive, safe and respectful netball community for everyone. ​​​​​​​