The Education (Pastoral Care of Tertiary and International Learners)

St Mary’s College is a signatory to The Education (Pastoral Care of Tertiary and International Learners) Code of Practise.  

As a signatory to the Code, we have clear practices to support the wellbeing and safety of our international learners. The pastoral care we provide includes:

  • supporting learners in a new cultural environment

  • identifying and addressing the needs of learners

  • supporting international learners to achieve their educational goals.

In accordance with the Code of Practice, St Mary’s College:

  • maintains high professional standards

  • recruits/informs and enrolls international learners ethically and responsibly 

  • ensures that learners are offered appropriate orientation

  • provides a safe study environment and wellbeing support, and ensures, as far as practicable, that learners are in safe accommodation.

  • provides learners with relevant information and advice to support their educational outcomes

  • manages withdrawal and closure ethically and responsibly

  • has fair and equitable processes for addressing concerns and complaints.

Dealing with Concerns and Complaints (including Dispute Resolution Scheme)

It is important that if a student has a concern or a complaint that they know who to contact to ensure a resolution is found.  Learners and their families are given information about the internal and external complaint procedures available to them in the information they receive at enrolment. 

Internal Procedures
​​​​​​​Students are advised who they can contact within the school if they have a concern or a complaint.

External Procedures
Most of the time any concerns and complaints can be resolved through our internal procedures.  However there are several options available externally if a student is not happy with the outcome through NZQA or iStudent Complaints

International Student Contract Dispute Resolution Scheme (DRS)

St Mary’s College is familiar with and complies with the International Student Contract Dispute Resolution Scheme Rules.

For full details of our International learners complaints procedures please login into our schooldocs policy website: 
Username: stmaryswellington  Password: mercy